DW
Dirk W
1 reviews | Active since Feb 2023
08 Jan 2026, 09:47
Vodacom still not getting the bigger picture
So its time for my Upgrade and I have been cheated by Vodacom agents so many times on call center deals , so I get a good packaged form the call center agent and ask to get the same when activating it in store Now they cant arrange that , does Vodacom really not care that the person who drives to their store be treated for the same package and value as the call center deal , this is madness and does not make sense why they same package cant be matched in store ,. I have been burned every time with call centers upgrades , Why not allow a person to have a in store experience with another human being that you look in the eyes and get the same deal and personal service . Sorry I forgot there is millions of users out there why would I expect good quality honest service if you have such a big market
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Replies (3)
Vodacom's replyOfficial
08 Jan 2026, 11:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2026, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DW
Dirk W's updateReviewer Update
11 Jan 2026, 09:21 Vodacom still playing games with people as I visisted the Mall at Redds Voadcom shop where all my Vodacom accounts and bussiness has been done since the beginning
Low and behold found a better package than the online call centre that proves my point on the dishonesty of the call centers under the watch of Vodacom
The Assistance Manager what a great person with people skills , help full and energetic , willing to help and wants to make a difference and look for the customers needs and solution .
But sadly there is where is stops . I went to upgrade both my and my wife's fone's.
With the Budget in mind I lowered my package 2 steps and lifted my Wife's package and matched what I needed but Vodacom has locked my profile and I'm not allowed to select the package I want as they have decided for me that I wont be able to select below a certain level of package .
The code on the system is called PO700 and sorry for me but Im restricted to a certain level and excluded from the option I want .......does this sound right to you
Wow thanks Vodacom , I didn't know that you run my bills and my budget and decide how much I must spend with you and thank you for repaying my loyalty to the account with and showing me that as mentioned before that Im just a number to you
If you want to contribute to the package be my guest or remove the limitation and let me make the free choice as the consumer , Im shocked to say the least that I'm restricted in this manner and sadly that the staff in the Vodashop mall at Reds cant even remove the block on my account
Best of all the block is not that I have a bad account or behind , its that they as Vodacom will decide if you are allowed to scale down or not ....Really this smells like a customer protection act violation and iM asking Vodacom to come forward and explain the rational to me ....I would love to hear the reason and feedback
Low and behold found a better package than the online call centre that proves my point on the dishonesty of the call centers under the watch of Vodacom
The Assistance Manager what a great person with people skills , help full and energetic , willing to help and wants to make a difference and look for the customers needs and solution .
But sadly there is where is stops . I went to upgrade both my and my wife's fone's.
With the Budget in mind I lowered my package 2 steps and lifted my Wife's package and matched what I needed but Vodacom has locked my profile and I'm not allowed to select the package I want as they have decided for me that I wont be able to select below a certain level of package .
The code on the system is called PO700 and sorry for me but Im restricted to a certain level and excluded from the option I want .......does this sound right to you
Wow thanks Vodacom , I didn't know that you run my bills and my budget and decide how much I must spend with you and thank you for repaying my loyalty to the account with and showing me that as mentioned before that Im just a number to you
If you want to contribute to the package be my guest or remove the limitation and let me make the free choice as the consumer , Im shocked to say the least that I'm restricted in this manner and sadly that the staff in the Vodashop mall at Reds cant even remove the block on my account
Best of all the block is not that I have a bad account or behind , its that they as Vodacom will decide if you are allowed to scale down or not ....Really this smells like a customer protection act violation and iM asking Vodacom to come forward and explain the rational to me ....I would love to hear the reason and feedback
DW
Dirk W's update11 Jan 2026, 09:21
Reviewer Update
Vodacom still playing games with people as I visisted the Mall at Redds Voadcom shop where all my Vodacom accounts and bussiness has been done since the beginning
Low and behold found a better package than the online call centre that proves my point on the dishonesty of the call centers under the watch of Vodacom
The Assistance Manager what a great person with people skills , help full and energetic , willing to help and wants to make a difference and look for the customers needs and solution .
But sadly there is where is stops . I went to upgrade both my and my wife's fone's.
With the Budget in mind I lowered my package 2 steps and lifted my Wife's package and matched what I needed but Vodacom has locked my profile and I'm not allowed to select the package I want as they have decided for me that I wont be able to select below a certain level of package .
The code on the system is called PO700 and sorry for me but Im restricted to a certain level and excluded from the option I want .......does this sound right to you
Wow thanks Vodacom , I didn't know that you run my bills and my budget and decide how much I must spend with you and thank you for repaying my loyalty to the account with and showing me that as mentioned before that Im just a number to you
If you want to contribute to the package be my guest or remove the limitation and let me make the free choice as the consumer , Im shocked to say the least that I'm restricted in this manner and sadly that the staff in the Vodashop mall at Reds cant even remove the block on my account
Best of all the block is not that I have a bad account or behind , its that they as Vodacom will decide if you are allowed to scale down or not ....Really this smells like a customer protection act violation and iM asking Vodacom to come forward and explain the rational to me ....I would love to hear the reason and feedback
Low and behold found a better package than the online call centre that proves my point on the dishonesty of the call centers under the watch of Vodacom
The Assistance Manager what a great person with people skills , help full and energetic , willing to help and wants to make a difference and look for the customers needs and solution .
But sadly there is where is stops . I went to upgrade both my and my wife's fone's.
With the Budget in mind I lowered my package 2 steps and lifted my Wife's package and matched what I needed but Vodacom has locked my profile and I'm not allowed to select the package I want as they have decided for me that I wont be able to select below a certain level of package .
The code on the system is called PO700 and sorry for me but Im restricted to a certain level and excluded from the option I want .......does this sound right to you
Wow thanks Vodacom , I didn't know that you run my bills and my budget and decide how much I must spend with you and thank you for repaying my loyalty to the account with and showing me that as mentioned before that Im just a number to you
If you want to contribute to the package be my guest or remove the limitation and let me make the free choice as the consumer , Im shocked to say the least that I'm restricted in this manner and sadly that the staff in the Vodashop mall at Reds cant even remove the block on my account
Best of all the block is not that I have a bad account or behind , its that they as Vodacom will decide if you are allowed to scale down or not ....Really this smells like a customer protection act violation and iM asking Vodacom to come forward and explain the rational to me ....I would love to hear the reason and feedback
DW
Dirk W's updateReviewer Update
02 Feb 2026, 13:57And its now 3 weeks later and VODACOM representative phoned me from the Hello Peter Team and told me that I'm wrong and asked for the wrong package even tried to send me links on what I can have , very strange how the assistant manager at he Vodacom shop showed him the same thing
So I was not wrong and 3 weeks later and several correspondence between the Vodacom shop and Head office my name is still marked with a system preventing me from down grading my package
Vodacom Head office is clearly very reluctant to accept that they got caught with their fingers in the cookie jar and manipulating the public , the arrogance of the call center agent from the Hello Peter support Team for Vodacom is shocking
The gent speaks to as if you're a guilty prisoner that just got caught ...most insane scenario when you look at the way that Big Cell phone corporates is treating their customers , sadly co changes , no progress , still waiting for an answer
So I was not wrong and 3 weeks later and several correspondence between the Vodacom shop and Head office my name is still marked with a system preventing me from down grading my package
Vodacom Head office is clearly very reluctant to accept that they got caught with their fingers in the cookie jar and manipulating the public , the arrogance of the call center agent from the Hello Peter support Team for Vodacom is shocking
The gent speaks to as if you're a guilty prisoner that just got caught ...most insane scenario when you look at the way that Big Cell phone corporates is treating their customers , sadly co changes , no progress , still waiting for an answer
DW
Dirk W's update02 Feb 2026, 13:57
Reviewer Update
And its now 3 weeks later and VODACOM representative phoned me from the Hello Peter Team and told me that I'm wrong and asked for the wrong package even tried to send me links on what I can have , very strange how the assistant manager at he Vodacom shop showed him the same thing
So I was not wrong and 3 weeks later and several correspondence between the Vodacom shop and Head office my name is still marked with a system preventing me from down grading my package
Vodacom Head office is clearly very reluctant to accept that they got caught with their fingers in the cookie jar and manipulating the public , the arrogance of the call center agent from the Hello Peter support Team for Vodacom is shocking
The gent speaks to as if you're a guilty prisoner that just got caught ...most insane scenario when you look at the way that Big Cell phone corporates is treating their customers , sadly co changes , no progress , still waiting for an answer
So I was not wrong and 3 weeks later and several correspondence between the Vodacom shop and Head office my name is still marked with a system preventing me from down grading my package
Vodacom Head office is clearly very reluctant to accept that they got caught with their fingers in the cookie jar and manipulating the public , the arrogance of the call center agent from the Hello Peter support Team for Vodacom is shocking
The gent speaks to as if you're a guilty prisoner that just got caught ...most insane scenario when you look at the way that Big Cell phone corporates is treating their customers , sadly co changes , no progress , still waiting for an answer