Vodacom STILL not doing as said in response on Hellopeter

On 9 August, 16 days ago, I voiced my dissatisfaction with Vodacom's incompetence when doing my upgrades. I specified my dismay and was informed by the team that my problem has been resolved. The contracts are STILL over 36 months instead of 24. Vodacom's mistake (again). It was brought under the attention of the store manager, as well as voiced on this platform. Vodacom's response to my complaint on this platform was that the matter was resolved. I recommend the customer service department to verify their findings before publishing it. Another sign of incompetence or miscommunication from the Vodacom team?