TA
Tom A
1 reviews | Active since Jul 2019
03 Nov 2020, 19:33
Vodacom still not compying with ICASA directive re data.
About a year ago, ICASA published the new data regulations. There were four bullet points. First and foremost: "Data can't just expire, network providers must give option to role it over". The fourth point was "Out of bundle billing may not be automatically reverted to". Vodacom is still not complying with the ICASA directive. This tantamount to *****ing our data.
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Vodacom's replyOfficial
04 Nov 2020, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2020, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team