Vodacom still not caring or striving for customer service

A follow up on my letter regarding poor service from Vodacom, or shall we be more specific and say no service from Vodacom. After 10 days now with phone calls up to an hour at a time to Vodacom I still have no internet which I paid for and no response from Kimberly Mybergh who is meant to be dealing with this problem. The sad part is Vodacom have become too big and don't give a damn about their customers. I have Probibly supported them in the form of my Cel contract for over 20 years. They approached me to take on their fiber so I switched from Telekom. It was a huge mistake. After writing to Hello Peter last week Vodacom sent a message that a consultant will contact me, well guess what they ****. Still no word from a consultant and no word from their lady Kimberly either. Vodacom you really are in big trouble when it comes to customer service