Vodacom still not assisting me

Vodacom is still not assisting me .I laid a complaint initialy about having a debit order go off my account after I cancelled the contract that was sold to me .I still have the laptop and router untouched which I have requested that they collect and cancel the contract which was done with a Vodacom consultant directly .Instead they got the company who sold me the contract to contact me instead of them contacting me directly to sort out this issue .I am going to the National credit regulator if this issue is not fixed as I am unemployed and unable to utilise this contract .I have not used the laptop or the router and I am waiting for Vodacom to collect the laptop and router and refund my money .