Vodacom Still Not Assisting

Dear Hello Peter, Firstly thank you for your assistance with the matter I posted on your site 05 Oct 2023 at 13:50pm. Despite having unsuccessfully having tried to communicate with Vodacom for an extended period I was contacted shortly after having reached out to you. That said, and despite having been given reference numbers (*** and ***) and assured telephonically by someone apparently senior that the matter would be resolved and the necessary credits passed as the issue was a result of maladministration on their side: 1. I have continued to receive “sms” communication regarding an outstanding balance; 2. I have just received the email of below threatening that there is imminent disconnection. (both of the above have no doubt impacted negatively on my “credit rating) UNFORTUNATELY THE EMAIL WOULDN'T COPY INTO THIS REVIEW "BOX" Apologies but please would you assist once again as I am fed up with this. Kind regards, Bradley Smith