Vodacom still not able to resolve clients problems.

Hi guys, after writing a review in Feb 2024, it seems like I was able to rectify the matte. It was not. I phoned 12/3, and 19/3 and again 02/04 with no success. I am stil not able to phone out on a normal line. Not WA calls but all I can do is WA calls. It is difficult to conduct business that way. Al I did ask in Feb was to cancel contract so that I after being a client since Vodacom came into existence, and being a RED VIP client. I wanted to downgrade to a 1000 min call time contract with 10 GIG data. The 2 nd number should be downgraded to 250 min and 5 GIG data. All they did was downgrade me to a Data bundle witch I did not ask for. It has been 2 months now without them being able to fulfill this. On 12/3, 19/3 and 2/4, they promised to reverse the deal to what it was. Nothing happened. Vodacom, till this has not been solved, I still see this as an cansellation. I need answers by end of week or I will be forced to futher action.