DD
Dirk D

1 reviews | Active since Jan 2015

18 Nov 2024, 08:03

Vodacom....... Still no working line and refusal to reverse my porting... Pathetic.

Good day, If you are thinking of moving (porting) over to Vodacom rather don't. I will explain my experience.

I ported over from Mtn to Vodacom on the 31st of October 2024 and right now right from the start I cannot receive ANY Mtn calls. Now you can imagine having the same number for over 30 years and using it as a Business line and now after all these years I'm having this issue.

So NUMEROUS calls to Vodacom business and lots of reference numbers it's still not working. I have gone to Vodacom to even do a sim swap to no avail. It's the 14th of November and none of my Mtn number customers can get a hold of me. I have lost out on business due to my customers not being able to contact me. I cant forward my line to another number with the hopes of receiving calls. I'm stuck and completely Irritated with the amount of incompetence at Vodacom. Now Vodacom is saying that I must call MTN because the problem is on their side which is not possible due to joining Vodacom with a working MTN Pay as you go line. I asked Vodacom to please reverse my porting so that I can at least have a working line again but they are refusing and still not getting my line to work so what must I do now.

So If you don't want to go through the same issues stay far away from Vodacom.

Today is the 18th of November and still my line isn't working and Vodacom is refusing to reverse my porting which is ******** at least.

How can they Expect me to pay for a contract that is not working like it should. I want my line reversed!!!!!!!!!!

0
Replies (5)
Vodacom
Vodacom's reply18 Nov 2024, 08:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

DD
Dirk D's update18 Nov 2024, 12:22
Reviewer Update
I have been waiting since 31 October, no one seems to know how to fix it so just reverse the porting so that I can move on and use my line again.
DD
Dirk D's update19 Nov 2024, 12:35
Reviewer Update
Please can someone just get back to me because it's the 19th and still no connection with MTN Numbers......
DD
Dirk D's update20 Nov 2024, 10:28
Reviewer Update
Today it's the 20th and STILL no feedback from Vodacom and still my number does not work. I can't call the business support line because they blocked my number from calling in. So what am I supposed to do now?
DD
Dirk D's update21 Nov 2024, 19:01
Reviewer Update
Finally my number works again, thank you to Furgie (hope I spelled it right) for getting back to me and confirming that after 21days my line finally works like it should. Hopefully Vodacom also learnt from this issue so that the next person won't have to suffer so long.