Vodacom - Still NO service delivery

Vodacom continuous to disappoint - three weeks since I ordered a phone upgrade, I received a sms on Saturday 31/1/2025 that order has been successfully processed and that the courier partner will send me my waybill tracking number. Guess what it is Wednesday morning and I am still waiting! When I eventually get through to the after sales dept, they tell me that the order has still not been released. Bearing in mind that Vodacom goes out of their way to "terrorize" you through their Tele-sales to upgrade your device! Don't upgrade - Vodacom can't deliver! Poor service delivery!