Vodacom still no response or problem solving - 2 weeks and counting

<p>Another week have passed since Vodacom responded that they would sort the issue raised. It is now 2 weeks and counting on an issue they promised would be resolved within 24 hours.</p> <p>There is clearly an issue with either the call centre management or the culture of poor customer service. At this stage, Vodacom service is questionable and not recommended!</p> <p> </p> <p>Previous comments:</p> <p>I contacted the Vodacom support line to try and create a new online profile. My ID number is connected to a previous mobile number and email address I no longer use. They needed to clear my old online profile and free up my ID number.</p> <p>The call centre could not so this and they registered an escalated enquiry. I was told that they would contact me and correct the issue within 24 hours. It is now 1 week and counting!</p>