Vodacom still no joy

I am without my line almost a month now. I have spoken to many helpful people at customer care and subscriber solutions department. Specifically a Mr Morena that has gone out of his way to assist me. But once again he can also only do so much and informs me that the I. T department has to sort thus out since my number has been deleted off the network. Now I understand that I'm wrong by going into arrears but I did make payments twice after that happened and apparently I. T. Can not get my number reactivated. Now how is this possible I want to know. After 10 plus years on the vodacom network I would think that I have a bit of leeway in regards to this matter and someone would be able to sort this out? Now I'm receiving new line vetting applications email from who knows when I app**** for it. I certainly never requested that and neither authorized it. Even if you just give my number back and put me back on prepaid I will be happy and just cancel the rest of the contract since I'm still being seemingly billed for a number I do not have the privilege of owning let alone using. My new contact prepaid is ***. My deleted number ***. Thank you