VODACOM - STILL NO FEEDBACK

ABSOLUTELY POOR SERVICE!! I've been a happy client for years but you have just changed that. I've sent a Hellopeter review in December 2023, then again the in January 2024 this is now my third attempt and still feedback from Vodacom. Do i need to write a review on Facebook as well? I am not happy with the email received, you offered that another consultant calls me, i've told you mentioned before that i don't want a consultant to call me, i want someone in management to call me (CEO) to sort out this credit that is owed to me. As mentioned before, the problem is not on our side, the problem is internally / no proper communication amongst yourselves.