BA
Bea A
1 reviews | Active since Jan 2020
05 Feb 2024, 17:31
Vodacom still lying to customers
As expected their response is private because they do lie to their customers about data usage on My Vodacom App. The detailed data usage under "Where did my data go" shows 35GB when only 2.9GB was used, as per the consultant that returned my call. If Vodacom's' App is so completely wrong, and their customers are being deceived I will definitely still cancel all my contracts as soon as possible. I will not take any further calls from them and will block all Vodacom numbers.
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Replies (1)Vodacom's replyOfficial
06 Feb 2024, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2024, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
