VODACOM STILL HAVENT PAID ME MY MONEY!

Hi i have settled my vodacom account in December already but i paid extra of R1356.75 at vodacom eastgate mall i have the proof of payment with me and i went to them assistant Dwayne the store manager first acted like he was on it and telling me to come back and promising it will be sorted Nothing evenb now its been 6 months calling customer care about 1 thing and i was referred to Gugu Dlamini at accounts i spoke to her and she said i must send her proof of payment again and so i did.Daily sending email but still no reply from her also.I went back to Dwayne started calling him but he started not taking my calls i could actually hear the person who answered the phone telling him i was on the phone and the next thing that person would tell me he is out of the office or not available and Please note this happened a couple of times.I then went in again now in may and Niel who is the assistant manager looked like he was keen to assist me did the same thing told me he will speak with Dwayne (store manger) to find out what is happening and said he will call me still nothing.I called him back he was so rude told me this is not their problem.I am so shocked angry still about is response and hes management style. He mentioned it was not their problem etc. This is such a big company and we expect their staff to be professional most importantly deliver the best customer service.I am beyond tired of calling and sending endless email not mention dealing with consultant who will transfer a customer between each other.I just want my refund and nothing to do with vodacom I am thinking of taking this matter to my lawyers hopefully you will help when you get this.The vodacom account number I ********** ref no 1- ********** **********