vodacom still havent fixed my problem

After my complaint with hallo peter, Vodacom did call me, but as per usual, incompetence was at the order of the day. I told them that I have a query open, and all they said that it is still being investigated. After about two days they emailed me to say that I am still liable for money that I owe them, for which they credited me already. The whole point of my complaint. I got blacklisted for their mistake, the amount the credited me with.<br> <br> Another million calls, to eventually hear I have to speak to the legal department. (impossible to get through to by the way) Eventually I got through to them, via the accounts department. Again the lady I spoke to there admitted that I should not have been given up to the ITC, and again another week has passed and nothing happened. <br> <br> All you get is that it is still under investigation. This has been investigated for a month now. THbe mistake is obvious though, please! help me.<br> <br>