cC
corleakind C

1 reviews | Active since Nov 2016

28 Nov 2016, 15:26

Vodacom STILL hasn't activated data and I've paid!

<p>Nice one Vodacom. After I wrote a review earlier today, someone promised to call me back, still now one has contacted me?</p> <p>After I saw my invoice this morning and realised that you haven't activated ANY of the data bundles that I've purchased and actually charged me out of bundle rates for over 2 weeks now, I bought another data bundle. Received a sms to say it's been activated...</p> <p>Guess what? It still hasn't been activated!!! I've requested a detailed balanced and no data were loaded. </p> <p>I'm going to cancel my debit order before this amount goes off my account because no one is responding or helping me. I don't care that I'm not allowed to do that. You ***** money from loyal customers!</p>

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2016, 15:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Dec 2016, 10:10
Official

Thank you for bringing this to our attention.

Kindly note that this incident has been reviewed and addressed, please refer to our correspondence for final feedback.

Best regards

Elroy