Vodacom STILL has not resolved.

STILL NOT RESOLVED.

I have been paying for a Vodacom Home Internet 50Mbps line for over a year that has never worked.

11/09 – I returned the faulty router to the Baywest store.

18/09 – The router was collected by the couriers.

23/09 – After following up daily and struggling to reach anyone on 082 135, I was finally told Vodacom would only credit me one month of billing. This despite the fact that I have been paying for a service I could never use for more than a year.

It has been a constant battle to get through to Vodacom’s call centre or to get any meaningful feedback from the manager at Baywest store.

I find this completely unacceptable. Vodacom has acknowledged that there is no coverage in my area, yet continues to deny me a fair refund for the months of service paid for and never received.

This is a clear case of poor service and unfair treatment, and I am now escalating under the Consumer Protection Act (CPA).