Vodacom Still Has Not Refunded Me Over Contract Cancellation Huge Mistake On Their Part

On 2 January I called Vodacom yet again after being billed yet again for a contract that was complete and I had no wish to upgrade. I cancelled on 30 October 2023. I had made subsequent calls to Vodacom throughout November, December, and now January due to the fact that they had stuffed up my cancellation on their side due to *********** employees or just a sheer lack of management and human connection overall. Finally on the 18th of January 2024 I received a call as well as SMS from "Simphiwe" telling me Vodacome is due to refund me an amount of over R1000. I was told this would take 3-7 working days. It is now the 3rd of February 2024 and not only have I still not been refunded, but, I cannot get through to a single agent at Vodacom Cancellations OR Customer Care. When I try call Cancellations I am automatically cut off due to my number now being on prepaid and when I call Customer Service it tells me they have high call volumes, gives a few other options not suited to this case and then cuts you off. On WhatsApp there is no option to get through to a consultant to see what is going on yet again. Vodacom honestly does not give a stuff about their customers, I have been with them for 18 years prior to this incident and have never had to deal with such a useless bunch of people in my life. My reference number for my refund is: ***