vodacom still has not gotten back to me with regards to why I can't upgrade when I was due on the 4th of October 2016

<p>I am still waiting for your response as to why I am unable to upgrade as I was suppose to upgrade on the 4 the of October 2016 and you apologised and said you would have someone contact me.No one contacted me as of yet as promised.</p> <p>Why can I not upgrade as was said to me from your stores .I was su0pose to upgrade on the 4th of October and when I did go in your people said I couldn't .now my upgrade date is due on 12 December as the system changed but on old system it shows 4 October and not 12 December as what your new system says.</p> <p> </p> <p>Why should I have to keep posting the same complaint on here and not getting any feedback from you at all.shows me once again your lack for customer care and helping your customers is non existant</p> <p> </p>