CR
Cobus R
1 reviews | Active since Aug 2020
02 Jun 2021, 16:02
Vodacom still harrasing my grandmom
Vodacom and customer communication should not be used in the same sentence!
They keep sending my Gran sms’s stating my Late Grandad’s cellphone account is in arrears.
My mom has sent them the completed form, which they require, 9 times!
If it is not too much trouble can Vodacom please contact my mom to sort this out or are they just interested in harassing my Gran( an 83 year old lady).
I already posted about this previously which they just completely ignored apart form the automatic response.
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Cobus R's updateReviewer Update
04 Jun 2021, 12:53Vodacom decided to send the following reply privately for some reason????
"
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was previously advised and that you will need to take the matter up with Vodacom Legal team regarding the deceased account. The Legal team can be contacted on ***. Your query has now been resolved. Regards Consumer Website Team"
As per my previous complaint which they were so kind enough to ignore!!!!! They would have seen that we did in fact send them the required information.
We have now send the required information 9 times.
Hopefully vodacom does not ignore this message as well.
P.S. Is it not up to the client to decide if the query has been resolved or is it part of Vodacom's business principles to shut up a client if they are to lazy to do their job.
"
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was previously advised and that you will need to take the matter up with Vodacom Legal team regarding the deceased account. The Legal team can be contacted on ***. Your query has now been resolved. Regards Consumer Website Team"
As per my previous complaint which they were so kind enough to ignore!!!!! They would have seen that we did in fact send them the required information.
We have now send the required information 9 times.
Hopefully vodacom does not ignore this message as well.
P.S. Is it not up to the client to decide if the query has been resolved or is it part of Vodacom's business principles to shut up a client if they are to lazy to do their job.
CR
Cobus R's update04 Jun 2021, 12:53
Reviewer Update
Vodacom decided to send the following reply privately for some reason????
"
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was previously advised and that you will need to take the matter up with Vodacom Legal team regarding the deceased account. The Legal team can be contacted on ***. Your query has now been resolved. Regards Consumer Website Team"
As per my previous complaint which they were so kind enough to ignore!!!!! They would have seen that we did in fact send them the required information.
We have now send the required information 9 times.
Hopefully vodacom does not ignore this message as well.
P.S. Is it not up to the client to decide if the query has been resolved or is it part of Vodacom's business principles to shut up a client if they are to lazy to do their job.
"
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was previously advised and that you will need to take the matter up with Vodacom Legal team regarding the deceased account. The Legal team can be contacted on ***. Your query has now been resolved. Regards Consumer Website Team"
As per my previous complaint which they were so kind enough to ignore!!!!! They would have seen that we did in fact send them the required information.
We have now send the required information 9 times.
Hopefully vodacom does not ignore this message as well.
P.S. Is it not up to the client to decide if the query has been resolved or is it part of Vodacom's business principles to shut up a client if they are to lazy to do their job.