BH
Brian H
1 reviews | Active since Jun 2016
13 Jan 2022, 13:20
Vodacom, still getting it wrong. What a mess
Vodacom is still invoicing me for their terrible service and poor after sales support. Even after they got the unit back and agreed to credit my account because they don't have coverage in my area they still sent me an invoice and statement billing me for a cancelled contract. Is that how you plan on keeping the boat afloat. ********** invoices?
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Replies (2)
Vodacom's replyOfficial
13 Jan 2022, 14:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2022, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Brian H's updateReviewer Update
13 Jan 2022, 15:42The statement reflects an outstanding balance for the cancellation which means the credit was not done. The statement also reflects a bill to be paid for the same cancelled contract. Why don't you review the statement before sending the reply?
BH
Brian H's update13 Jan 2022, 15:42
Reviewer Update
The statement reflects an outstanding balance for the cancellation which means the credit was not done. The statement also reflects a bill to be paid for the same cancelled contract. Why don't you review the statement before sending the reply?