Vodacom still fails to solve my query and what's worse is that their consultant caused all of this mess

Vodacoms online team renders pathetic services

I have now lost hope in vodacom! I am being taken from pillar to post, I call the online team and they promise to call me back but eventually never call back. All because of a mistake one of their consultants made on my contract order. Now I am the one suffering the consequences. I was told that my ordered device will be picked up by Ram so that a reversal of my contract could be done and then they will help me get a new order.

Now they tell me I can't get the hauwei P20 lite phone on the price I got when I first app**** on the 3rd February which was at R249 with R165 airtime, 10GB once off data and Bluetooth headsets. They say the price has gone up, like whose fault is it, I app**** and received a phone with that price, the only problem was that the consultant failed to use my prepaid vodacom number as a contract number, so vodacom suggested I bring back the device so they do a reversal. Again they telling me that they don't have the accessories which is the Bluetooth headsets!

All I am asking is please give back the phone that you came to pick up for the reversal because it has the accessories. Seems like vodacom doesn't take us their customers seriously.

I am giving up on this network, they have inconvenienced me a lot and stressed me out in this whole thing, all because of a consultant that failed to do their work.

I spoke to Regina, who is Dwayne Naidoo's manager, requesting help but till this day she hasn't helped me resolve this.

Vodacom online team service is pathetic.

Vodacom team that's receiving hello Peter complaints I posted this very same complaint last week on the 14th march and you promised to get back to me to help with my query, till this day I haven't received a call from you and my matter hasn't been resolved. I still don't have a phone, Regina supervisor from online team also still hasn't fulfilled its promise to call me. Why? You don't want to help me, one of your loyal customers of years?! ?