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Peter M
1 reviews | Active since Mar 2016
17 Jan 2019, 16:20
vodacom still eating my airtime balances
Good day, I recently raised issue of my vodacom airtime balances been depleted without me making any calls this happens every time I recharge which has discouraged me from buying large amount of airtime as it will end up been chewed and I will not get to use. The last time I raised this problem vodacom agent told me they had taken out the app that they suspect was responsible but I have monitored and this has not stopped. This is to report back that the problem of my airtime been depleted or disappear without me making any call is still happening. Kindly investigate why I am always losing my airtime and let me know so I can decide if to keep this service or look for others Thanks
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Replies (2)Vodacom's replyOfficial
17 Jan 2019, 18:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2019, 18:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jan 2019, 19:17Dear Peter,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply17 Jan 2019, 19:17
Official
Dear Peter,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
