Vodacom still doesn't listen

After writing a post on here last week Vodacom contacted me in a hurry to resolve me issue but did they even listen to what I had to say? NO

They speedily sent me information and immediately after receiving it I knew it was wrong but do you think anyone checked with me to confirm if it was right and If i was satisfied nope. Contacted multiple streams once again and still I wait for a reply?

Is this seriously the service people deserve for the fees they have to pay.