PT
Paul T
1 reviews | Active since Jun 2020
30 Mar 2024, 09:15
VODACOM STILL DEDUCTING OUT OF DATA BUNDLES
Within 24 hours Vodacom is deducting out of data bundles, On the 23 March, I posted a complaint regarding Vodacom has deducted R21.90 for out of data bundles. This money was refunded on the 25 March. On the 26 March I receive a sms from Vodacom that R37.22 has been deducted for out of data bundles todate. My airtime is purely prepaid/top up and my data is the same. I have no contract with Vodacom for airtime or data. Yet they are deducting money from my airtime when I am not using data on my phone. I asked Vodacom to sort this out but it is clear nothing has been done
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Replies (1)Vodacom's replyOfficial
31 Mar 2024, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2024, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
