PT
Paul T

1 reviews | Active since Jun 2020

30 Mar 2024, 09:15

VODACOM STILL DEDUCTING OUT OF DATA BUNDLES

Within 24 hours Vodacom is deducting out of data bundles, On the 23 March, I posted a complaint regarding Vodacom has deducted R21.90 for out of data bundles. This money was refunded on the 25 March. On the 26 March I receive a sms from Vodacom that R37.22 has been deducted for out of data bundles todate. My airtime is purely prepaid/top up and my data is the same. I have no contract with Vodacom for airtime or data. Yet they are deducting money from my airtime when I am not using data on my phone. I asked Vodacom to sort this out but it is clear nothing has been done

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2024, 12:08
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team