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booysenw B
1 reviews | Active since Mar 2017
02 Mar 2022, 10:30
Vodacom still deducting money after cancellation and converting to prepaid SIM
Cancelled the contract on the 12 of Feb, got the SMS on the 28 Feb confirming converting to prepaid. Today Vodacom still debiting account.
Can't get to contract/cancellations department, citied that I can't use a prepaid number to phone them, special interests not assisting and the WhatsApp and Twiiter bots are useless and not directing me to someone to assist with my query.
Vodacom is making it impossible to get assistance
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Vodacom's replyOfficial
02 Mar 2022, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2022, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team