1 reviews | Active since Mar 2018
Vodacom still deducting funds with ZERO customer service to help.
As everyone already knows Vodacom's customer service is non existent. I am still waiting for a call back regarding a premature cancellation where I've already paid at a vodacom shop, they've already cancelled my contract after NUMEROUS phone calls to provide evidence that I've paid and now they deducted the funds AGAIN.
I was asked to email the proof of payment again with a bank statement however when I send it, I get an automated response from gmail saying that their mailbox is full and they won't receive my email. I've been on call for hours, days , weeks to try and sort this out but every time I get an excuse and a "We will call you back".
I will never in a million years recommend Vodacom. I've had the worst experience with them and as I can clearly see on Hello Peter, I am not the only one.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
