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juani S

1 reviews | Active since Mar 2018

28 Mar 2018, 13:47

Vodacom still deducting funds with ZERO customer service to help.

As everyone already knows Vodacom's customer service is non existent. I am still waiting for a call back regarding a premature cancellation where I've already paid at a vodacom shop, they've already cancelled my contract after NUMEROUS phone calls to provide evidence that I've paid and now they deducted the funds AGAIN.

I was asked to email the proof of payment again with a bank statement however when I send it, I get an automated response from gmail saying that their mailbox is full and they won't receive my email. I've been on call for hours, days , weeks to try and sort this out but every time I get an excuse and a "We will call you back".

I will never in a million years recommend Vodacom. I've had the worst experience with them and as I can clearly see on Hello Peter, I am not the only one.

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2018, 14:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team