Vodacom still debits even though I’ve paid cancellation in full

A month ago I requested to cancel my Vodacom contract. I was sent a quote, paid it and followed the procedure to send a proof of payment and copy of my ID to an email address.

I have since ported to FNB, which was a seamless experience.

Guess what... today my debit order went off again. Seriously Vodacom...: get your act together and give my money back. You’re no longer rendering the service. I followed every step to cancel to the tee and you STILL debit.

It’s such a small amount that I now need to fight for. But the principle is disgusting. Come on. Get your admin together and stop my contract. Just another reason why I’m glad I’m done with Vodacom.