JS
Judy S
1 reviews | Active since Dec 2015
13 Jan 2023, 09:34
Vodacom still debits cancelled accounts
Be warned. If you cancel a contract with Vodacom, your account may still continue to be debited off for months afterwards- And don't assume that they will reimburse you for the months that you were debited in error- you will have to fight for that too. When you ask a consultant to email you proof of the discussion you have had they will claim they can't because of the POPIA Act- What *******!
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Replies (2)
Vodacom's replyOfficial
13 Jan 2023, 10:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Judy S's updateReviewer Update
13 Jan 2023, 13:10Yes, hopefully my account has now been cancelled, but it was already cancelled a couple of months ago and the cancelation was apparently not processed so I kept getting billed. (Error lay with Vodacom). I therefore want to be reimbursed for what was debited off my account after the first time I cancelled the account.
JS
Judy S's update13 Jan 2023, 13:10
Reviewer Update
Yes, hopefully my account has now been cancelled, but it was already cancelled a couple of months ago and the cancelation was apparently not processed so I kept getting billed. (Error lay with Vodacom). I therefore want to be reimbursed for what was debited off my account after the first time I cancelled the account.