jP
joao P

1 reviews | Active since Apr 2014

13 Jun 2019, 09:50

VODACOM still debiting my account __ HORROR - After 2 months of contract being cancelled

I have 3 contracts with VODACOM, I notified VODACOM in March 2019 that I am cancelling one of the contracts because my son is working in Europe. They said everything is fine and my last debit order for the cancelled contract will be 15 April 2019. Then came May i notice that Vodacom debited my order again. So I phone Vodacom and they said i will get a refund. Nothing happened my wife went to the Vocacom shop to query this and they told me the last debit order will now be the 15 June 2019. So 2 things will happens her, either vodacom is going to refund me the 2 extra months of debits or they will lose my all my accounts as they expire this year and 1 business account. I am horrified that Vodacom a listed JSE company can conduct business like this. I am ready to switch over to MTN. I have not time for this. John de Ponte ********** 499

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Replies (3)
Vodacom
Vodacom's reply13 Jun 2019, 12:57
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
jP
joao P's update24 Jun 2019, 13:49
Reviewer Update
I'm Shocked with the company!!!! Vodacom contact me on the 13 June 2019 and said they will reverse the charges since April because they verified our information is correct!.. TO MY HORROR THEY HAVE DEDUCT 2 DEBITS AGAIN THIS PAST WEEK! I AM REPORTING VODACOM TO THE OMBUDSMAN FOR ABUSE OF CLIENT AND ********LY DEBITING OUR ACCOUNT!!!!
Vodacom
Vodacom's reply25 Jun 2019, 11:21
Official
 
Dear Maria 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team