1 reviews | Active since Oct 2017
Vodacom still debiting my account after contract was cancelled a year ago.
Good morning
I cancelled my Vodacom account more than a year ago. I paid my buy out fee and even received a reference number from Vodacom acknowledging that my contract was cancelled. Suddenly a year after this, they started debiting my account again. How ridiculous is this?
I phoned them and the promise the problem is resolved. But then this morning I woke up with an email from them for another invoice and statement. Sick of dealing with them. They debited close to R2000 from my account *******ly and I don't know if I will ever see my money again???
Can you help?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
