AJ
Anda J

1 reviews | Active since Dec 2011

13 Mar 2017, 15:26

Vodacom still collecting money after cancellation in Dec 2016

<p>I cancelled my vodacom contract in Dec 2016 and paid the premature cancellation amount of R988.96 28 Dec 2016, when all the documentation were send to them from Vodacom shop Baywest. This month Vodacom collect a full premium of R1157,50 .</p> <p>When reporting it they reply that the contract will be cancelled on 31 March 2017 and the credit/refund request has been send to the relevant department.</p> <p>How long will I wait for my money??</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2017, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team