GS
Gary S

1 reviews | Active since May 2017

05 Jul 2019, 16:33

Vodacom still charging out of bundle rates and lying about it

After I wrote a review, Vodacom ignoring new data laws, a consultant called me. He **** to me saying that I need to 'opt in' for vodacom to not use my cash on my prepaid sim for out of bundle data. What I read on business insider and business tech, is that the law states that a client must 'opt in' for a network to charge out of bundle rates or the data session must be terminated, not the other way round. Terminating the data session when the data runs out was also supposed to be the standard as said by a vodacom representative to business tech. So the question comes again. How many millions has vodacom ****** de*****ing clients this way. How will the full extent of their dishonesty be evaluated and how will their clients be refunded. If I have my facts wrong, please vodacom, respond in writing your policies and/or procedures regarding out of bundles rates.

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Replies (2)
Vodacom
Vodacom's reply06 Jul 2019, 10:36
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Jul 2019, 12:09
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
As per our discussion, I have provided you feedback with regards to your query, 
 
Regards
Vodacom Consumer Website Team