Vodacom still charging me for two contracts after my upgrade

<p>i am turning to Hello Peter because I really don't know what to do anymore. I have called Vodacom endlessly to rectify this, even sent them proof of my contract dates etc and they are still charging me for two contracts. I upgraded online in January. I took out my previous contract in January 2015 and I sent them proof of that. My upgrade date was 31 December 2016. So basically I just wanted to upgrade online because then you are supposed to not pay admin fees. </p> <p> </p> <p>But now I am being billed for two contracts and they also added on an upgrade admin fee which they were not supposed to do if you upgrade online. I am so upset because the debit order just came through and I was billed R1789! Also they are trying to cheat me into paying for this contract for another 27 months because on their system my next upgrade is now 30 April 2019!?! For a 24month contract that I took out in Jan 2017?! Does not make sense. </p> <p> </p> <p>I have sent at least four or five emails and provided all the proof with respect to my contract, I also spoke to consultants on the phone a couple of times but I was told they cannot tell me how long this is going to take to fix. But surely it must be just a fix on the system that should be high priority and should have been done by now. I can't imagine I am the only one with this problem. I mean surely it is a big problem with respect to the consumer act if people are being double-billed and nothing is being done to rectify it. </p> <p> </p> <p>I am looking forward to hear from you. </p> <p> </p> <p>Kind regards</p> <p>Carli</p>