MM
Mpho M

1 reviews | Active since Jan 2015

22 Mar 2023, 08:11

Vodacom still charging me for a cancelled contract 9 moths later

Vodacom - Likeminds VDAOL

I cancelled my data contract with vodacom in July 2022, the device was then collected back by vodacom as it has never worked.

To this day the contract is still not cancelled and I am being charged on a monthly basis for a device that is not in my position.

Vodacom, Kindly assist and reimburse for the months from July 2022 to date and cancel the contract.

0
Replies (1)
Vodacom
Vodacom's reply22 Mar 2023, 08:17
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team