EK
Eduan K

1 reviews | Active since Dec 2016

15 Dec 2016, 21:24

VODACOM - still charging me after I have settled my account in Full

<p>I settled my account with VODACOM in full at the end of October 2016.</p> <p> </p> <p>Since left the country, and living abroad.</p> <p> </p> <p>No Charges in November,</p> <p>but.... early in December an amount of R 585.38 was deducted from my FNB account; referenced - VODACOM....</p> <p> </p> <p>I just received another Invoice/statement from VODACOM with the same amount (to be deducted early January 2017)</p> <p>Account number (I ********** -7 ) ; Statement date 2016-12-03 <br />Total due 585.38 </p> <p> </p> <p> </p> <p>I have sent a few mails to Customer care - but havent received feedback!</p> <p> </p> <p> </p> <p>thanks VODACOM ???!</p>

0
Replies (2)
Vodacom
Vodacom's reply16 Dec 2016, 07:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2016, 15:29
Official

Dear Client

We escalated the matter to the Accounts Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team