SL
Simphiwe L

1 reviews | Active since Apr 2026

06 Apr 2026, 16:28

Vodacom Still Charging Me 6 Months After Contract End. Absolute Joke.

If you ever think of getting into a cellphone contract with Vodacom, think several times before getting yourself into such a headache. I took a 3-year contract with them and paid on time every single month. When the 3 years came to an end? Oh boy.

They took me from pillar to post. I called on time to say I would not be continuing with the contract and that they needed to cancel it. It has taken them 6 months to cancel a contract. HALF A YEAR. Every month I am being debited for a phone that I have already finished paying for.

The lady on the phone had the audacity to tell me I need to provide proof that I cancelled on time. Why the hell are you recording calls then?

Every month since November 2025, I have been calling to remind them to cancel, ONLY to find out that the agents **** and nothing was done. It is now 06 April 2026. I had to physically go in-store and create a scene just to have my contract cancelled today.

Then the clown lady had the nerve to tell me there is a 30-day waiting period from my next billing date, so I will continue to be debited for the phone. Foolishness. Every month since November 2025 I have been calling to cancel this contract. That is waaay over 30 days at this rate.

Buy your cellphone cash. If I could give a -0, I would. If my contract is not cancelled 30 days from my next billing date, I will wreak havoc in-store. Watch.

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2026, 07:22
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team