MP
Michael P
1 reviews | Active since Nov 2019
01 Nov 2019, 10:55
Vodacom still charging huge amounts on Debit order even though i have cancelled the contract and have been on Pre paid for over 2 months
I chose to terminate my contract(3 months ago) with vadacom after atleast 18 years with them. I did this seeing that they started to over charge me after 22month of current contract period . So I paid an" early" cancellation fee to get out of my contract. however today 01/11/2019 the still put through a debit order for a huge amount even though i have been on pre paid for 2 months... Problem no is that it is impossible to speak to a consultant over the phone as I am no longer on contract. So could you please assist in contacting Vodacom for this false ********** billing.
regards Michael
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Replies (1)Vodacom's replyOfficial
01 Nov 2019, 10:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2019, 10:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
