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MV
Marelise V

1 reviews | Active since Mar 2009

06 Jan 2020, 12:45

Vodacom still charging for canceled service

I canceled my Vodacom Cellphone Insurance on 22 November, I received a confirmation email. Now it's January and I'm still being billed for it.

0
Replies (6)
Vodacom
Vodacom's reply06 Jan 2020, 14:24
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team 
MV
Marelise V's update08 Jan 2020, 14:12
Reviewer Update
No-one has as yet made contact with me.
What exactly do you mean by "in due course"?
MV
Marelise V's update31 Jan 2020, 15:40
Reviewer Update
Wow... Still, no-one has contacted me, I've gotten no help, nothing.
I am utterly disgusted by the service I've gotten from Vodacom.
MV
Marelise V's update05 Feb 2020, 15:40
Reviewer Update
I have received no such email.
MV
Marelise V's update10 Feb 2020, 15:17
Reviewer Update
5 days ago you said that you had sent me an email, but I have still received no email, no contact, no phone calls from Vodacom about this issue.
It has still not been resolved.

Is this what Vodacom offers as customer service?
MV
Marelise V's update17 Mar 2020, 13:08
Reviewer Update
My insurance is still not canceled - my statement for March still reflects that I am being charged for cellphone insurance.
No-one at Vodacom seems to be able to help me. When I call in, they say my query has not been allocated to an agent, and they keep escalating this issue. In the meantime I am still being billed.
This kind of predatory behaviour is enough to make any sane person go crazy from frustration.