Vodacom still charges my account with a ********** number that has been removed: They cannot be contact per telephone

I have been a client of Vodacom ever since the inception of cellphones in the 1990's. A sales lady at Vodacom **********ly took out a contract on my name in October 2018. She used her own signature. She was subsequently fired. She conned so many people, including an old lady of 84 with 8 CONTRACTS! According to my account, the number has been removed, but I am still being charged for the additional number, 6 months down the line! No refund, just paying!!! What really upsets me is the following. I had to open a case with the police, do an affidavit. The branch was not allowed to help me. The documents were sent to the ***** department. Eventually they phoned me back, but it took while before they understood that which number it is, although the paperwork was right in front of them. I phoned again today. You are NOT ALLOWED TO SPEAK the the ***** department VIA PHONE anymore, only via email, which clearly does not help! But Vocal BOMBARDS me VIA CALLS, NOT EMAILS, with contract upgrades for the 4 numbers that I have.

My question is: Are there so many ********** cases against Vodacom that they are not accessible via phone anymore?

Are there others that have the same issue? I am willing to start a class action.

I will cancelled all my cell numbers with Vodacom. They are not what they advertise to be.

Sandra