Vodacom still can't get it right!

I renewed my contract with Vodacom in May, NOTHING has changed on my contract other than what contract I chose. My number stayed the same, I still live at the same address I listed when I signed my first contract about 15 years ago, my email address is still the same, and the way I have chosen to receive my account is still the same, however for the past 4 months, Vodacom seems to battle to send me my statement, invoice and itemized billing in the same way they have for the past 15 odd years!

These are some of the consultants that I have spoken to, I am sure that there are more, I just didn’t write down ALL of their names: * Nolungile * Faith * Sebastian Dreyer * Nosabatha Funo * Wendy September

My request has not changed, PLEASE EMAIL me my statement, invoice and itemized billing as you have been in the past, every consultant has told me:

* I can see that you have asked for this information before * I will log this call for you * I will escalate this call for you to my manager * I will get my manager to call you * I will get "back office" to fix this * I will get someone from "back office" to contact you

I have received numerous emails to say that tat I am almost done for eBilling and i should click on a link - that DOES NOT work!

I have received sms's that say:

* Your VAS itemised report ad hoc - no charge has been activated 29/06 twice * My query has been escalated to one of the solution experts 26/07 * An sms to say my query is still in progress 26/07 * 26.07 - That the invoice, statement get sent out automatically (thanks but I don't get them) and that i need to check that they are not being received in my jink/spam folder (thanks again, I check this regularly), and that I should also consult with my IT department on whether my emails server accepts automated emails (thanks again, this has been checked on numerous times and NOTHING has changed). * Your VAS itemised report ad hoc - no charge has been activated 27/07 * M query has been resolved - 27/07 - REALLY??? * M query has been closed - 30/07

I have the following reference numbers:

* 1- ********** ********** * 0029~H3UV * 1- ********** ********** * 003S~SCR4

It would be amazing if SOMEONE, ANYONE in Vodacom would actually take 10 minutes out of their terribly hectic day to assist me, never mind that I have been a loyal client for many years (let’s forget that), just to sit and review my requests and ensure that what I am asking for (and with regards itemizing billing, being charged for) , gets to me, whether it is on my work email address, or if I need to change it my personal email address or of the email dates have changed - WHATEVER it is, could that someone please respond! And if it is still not corrected at the end of August, who will receive another rant from myself as well as me cancelling my contract!

Vodacom, get it right!!!!