Vodacom Still Cannot Resolve Port After 5 Weeks Now Blaming RICA Issue With No Solution

This is a follow up to my previous complaint.

I have now been trying to port my number from Telkom to Vodacom since 11 March and it has been over a month with no resolution.

Vodacom has now confirmed that the port was completed on their side but activated under a private name and is now RICA locked, preventing it from being moved to my business account.

They have further stated that they do not know why the RICA process cannot be completed correctly on the business account and cannot explain why it keeps declining.

Instead of resolving this, I am now being told they may need to reverse the port and start the entire process again.

This is completely unacceptable.

At no point was I informed of these risks, and I have followed every instruction given to me. I am now stuck in a situation created entirely by Vodacom’s internal errors, with no clear resolution, no accountability, and no timeline.

I am still forced to remain on prepaid and continue incurring costs while Vodacom attempts to figure out a problem they caused.

This has now been escalated multiple times, including to the CEO’s office, with no meaningful resolution.

How is it possible that a company like Vodacom cannot resolve a basic porting and RICA issue after more than a month?

I require urgent intervention from a competent escalation team to resolve this matter immediately. Reversing and restarting the process after 5 weeks is not an acceptable solution without guarantees.