1 reviews | Active since Apr 2017
Vodacom still can’t get it right
<p>In the beginning of the month I had a ***** case on my account – which is sorted at last.</p> <p>But now instead of only cancelling the unauthorized numbers, my Wi-fi was also cancelled - which I did not request . With this it was communicated that my account is sorted out. Witch obviously it is not as Vodacom. Now Vodacom is CHARGING ME FOR THEIR ERROR OF CANCELLING THE WRONG LINE!!! Plus, I had to hear my account is still not correct and a still have to pay the ***** lines as well</p> <p><br /> What the Heck Vodacom – your support on this issue is just going downhill all the way.</p> <p> </p> <p>How long until this whole mess will actually be resolved?? As I am not going to pay for something which I did not authorize</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
