Vodacom still billing me after I asked for cancellation

In October 2025 I took a new contract with Vodacom and asked them to cancel my existing number (******). I was told it would be done. It wasn’t. I’ve called about 4–5 times since then and spoken to the cancellations team. Every time I’m told I’ll receive an SMS or email confirming cancellation. I’ve received nothing, and the contract is still active and being billed.

This is extremely frustrating. I shouldn’t have to keep chasing the same issue for months.

I’ve now escalated the matter to Independent Communications Authority of South Africa and the National Consumer Commission.

I just want: The contract cancelled immediately Written confirmation Refund of any charges after my October cancellation request

Happy to provide full details via private message.