SL
Stefan L

1 reviews | Active since Feb 2018

04 Dec 2018, 08:07

Vodacom still billing me 4 months after switching to MTN

I live and work in Underberg KZN. (relocated from PMB June 2017) I have been a vodacom customer for 10 years. I had to switch to MTN due to the poor vodacom signal in Underberg. I switched on the 30th of August 2018. MTN said they would cancel my Vodacom month to month contract because it was more than 2 years old. On the 1st of September i was billed by Vodacom. I phoned customer care and they guaranteed me that my contract will be cancelled. On the 1st of October i was billed by Vodacom again. On the 1st of November i was billed by Vodacom again. On the 1st of December i was billed by Vodacom again. Vodacom changed my cell number from ********** 137 to ********** 964 and are carrying on billing me. Vodacom please sort this out. Vodacom owes me R1450.32 (R362.58 x 4)

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2018, 09:03
Official
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team