VODACOM STILL BILING CANCELLED CONTRACT

1- ********** ********** ref:registered case

In 2017 october i order a new contract with vodacom My device was delivered , i dint order a sim , because i wanted airtime to be loaded to ********** 473The following day , ram delivery another tablet , i refused to sign for it.it was left at my home address , i contacted vodacom , vodacom register a cancellation and book the device to be collected by ram from my house address after 7 days a called vodacom , vodacom agent confirmed that they have received the device , ********** 536 wll be cancelled , i will receive a credit note , today when i was doing inquries , i am shocked to learn that the ********** ********** 143536 contract the number was never cancelled , it is active , it is stiing with a 770 airtime balance Which is not in use , because the device and sim was sent back to Vodacom

may you please finalise this cancellation and refund me all monies due to me

i have been paying from ********** 536 october 2017 up until today