FC
Frances C
1 reviews | Active since Sept 2011
20 Apr 2021, 13:27
Vodacom still as frustrating as ever
My saga is ongoing. .. It is impossible to talk to a person and TOBI is not very good. I received a call that my call limit has been reached but the voice tells me that the amount owing is R0 00. This frustration is just to much to bare. Is Vodacom too scared to talk one on one with customers? I have been struggling now for 3 hours just to get an answer so that I am able to make calls!
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Vodacom's replyOfficial
20 Apr 2021, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team