SN
Steven N

1 reviews | Active since Sept 2019

26 Sept 2019, 17:30

VODACOM still allows and enables WASP's to ***** from you!!!!

Vodacom has allowed a two WASP to ***** from me. I was signed up with a WASP called P-Squarem for some Game without my knowledge which started deducting R10/day from my account and another Stylix without my knowledge which started deducting R6/day from my account WASP's are run on the Vodafone Live platform .

I only became aware of them on the 14th September 2019 - I managed to remove them but Vodacom says they can not tell me when these WASPs started *****ing from me as I am on Prepaid and do not have an account (what a lot of nonsense).

And Vodacom does not even have a email contact number to log complaints through - the biggest cell phone company in the country and they do not have a email contact - what a joke.

The cellphone companies do not stop WASPs as they obviously take a cut of a percentage in the theft which truthfully makes them accomplices. I would be happy to join a class action lawsuit against these companies and vodacom if some huge lawfirm or the government would sue them. Any help would be appreciated.

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2019, 07:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Oct 2019, 14:48
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team