CvdL
Charne van der Linde

1 reviews | Active since Jun 2016

07 Dec 2016, 14:27

VODACOM STILL ADDING DATA BUNDLES TO MY ACCOUNT AFTER CONFIRMING THAT ITS BEEN CANCELD

<p>VODACOM STILL ADDING DATA BUNDLES TO MY ACCOUNT AFTER CONFIRMING THAT ITS BEEN CANCELD</p> <p>After Confirmation that the Bundle of 1 GB has been Deactivated from my Account ,VODACOM is AGAIN adding this 1GB Data Bundle to my Account without me Requesting for it,</p> <p>And at the end of the Month wants to Charge me for something i did NOT request.</p> <p> </p> <p> </p> <p>So in Actual Fact This query has NOT been solved and this Bundle has not been Succesfully Deactivated from my account.</p> <p> </p> <p>This is UNACCEPTABLE this Simply means VODACOM is lying and Confirmation means less than NOTHING !!!!</p> <p> </p> <p>Please do send me a Confirmation Letter Confirming that this 1GB Data Bundle has been Canceled and Removed from my Number?Account.</p> <p> </p> <p>Regards</p> <p>Charne van der Linde</p>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 14:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team