EG
Elmare G
1 reviews | Active since Nov 2023
07 Nov 2023, 07:55
Vodacom (still)
I was assisted by Fergie on 01 Nov and things started happening. Since then, however, I have been unable to get anything significant done and still haven't upgraded as no-one seems to understand the address for delivery. I have emailed it, spelled it, called, received calls that end after 4 seconds of ringing ... I give up. It seems employees have zero interest in actually listening - it's just about the sale on paper, not whether or not the customer is getting what want.
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Replies (2)
Vodacom's replyOfficial
07 Nov 2023, 10:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Nov 2023, 09:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the devices was delivered successfully. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2023, 09:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the devices was delivered successfully. Regards Consumer Website Team
Best regards,